Privacy Policy

Velocity Fitness Studio is committed to protecting the privacy of individuals who visit our site or use this service. This Privacy Policy describes how we collect, use, and disclose information when you interact with us online or through our service offerings.

Information We Collect

We collect various types of information in connection with the services we provide. This may include:

Personal Identification Information: Such as your name, date of birth, gender, contact details including address, and potentially payment information.

Health and Fitness Information: Information related to your physical condition, fitness goals, medical history relevant to exercise, performance data, and results from fitness assessments or coaching. This may be sensitive personal data.

Usage Data: Information about how you access and use our site and services, such as IP addresses, browser type, operating system, referring URLs, pages viewed, and the times and dates of your visits.

Communication Information: If you contact us, we may keep a record of that correspondence.

Information you provide when participating in surveys, promotions, or signing up for events.

How We Use Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our services.

Personalize your experience, including developing personalized training plans or nutrition advice.

Process your transactions and manage your accounts.

Communicate with you, respond to your inquiries, and provide customer support.

Send you updates, promotional materials, and other information about our services, but only in accordance with your marketing preferences.

Improve and develop our services, site features, and offerings.

Monitor and analyze trends, usage, and activities in connection with our services.

Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Velocity Fitness Studio and others.

Comply with legal obligations and enforce our terms, conditions, and policies.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: When processing is necessary to fulfill a contract with you, such as providing fitness services you have signed up for.

Your consent: Where required by law, particularly for processing sensitive personal data or sending marketing communications. You have the right to withdraw consent at any time.

Legitimate interests: When processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms. This may include improving our services, marketing (where consent is not required), and preventing fraud.

Legal obligation: When processing is necessary to comply with applicable laws or regulations.

Sharing of Information

We may share your information with:

Service providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf and require access to such information to do so. These include payment processors, IT service providers, and marketing service providers.

Business partners: With whom we may jointly offer products or services.

Legal and regulatory authorities: If we believe disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request; to enforce applicable terms of service, including investigation of potential violations; to detect, prevent, or otherwise address fraud, security, or technical issues; or to protect against harm to the rights, property, or safety of Velocity Fitness Studio, our users, or the public as required or permitted by law.

In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell your personal data to third parties.

Data Security

We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is ever completely secure or error-free.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you.

The right to request rectification of inaccurate or incomplete personal data.

The right to request erasure of your personal data where there is no longer a lawful basis for processing.

The right to request restriction of processing your personal data.

The right to object to the processing of your personal data under certain conditions.

The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format.

The right to withdraw consent at any time where processing is based on consent.

The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide our services. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us by post at:

Velocity Fitness Studio
Building 5,
Al Wasl Road,
Dubai, Dubai,
50001
United Arab Emirates